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As of January 29, 2020, the Coronavirus (COVID-19) outbreak was considered a foreseeable event.

Consequently, any event(s) related to COVID-19 for all new travel policies purchased on or after January 29, 2020 may thereby be excluded in accordance with the terms and conditions of the Policy. In addition, our plans exclude losses due to a pandemic. There will be no coverage for this event for losses occurred on or after 03/11/2020, the date COVID-19 was formally declared a pandemic by the World Health Organization. Please note, our plans will not cover fear of travel, unless you purchased Trip Cancellation for Any Reason coverage. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. It is important to read your Description of Coverage/Policy confirmation documents carefully for coverage details applicable to your travel.


Coronavirus (COVID-19) Outbreak

The CDC is closely monitoring an outbreak of respiratory illness caused by a new coronavirus named 2019-nCoV, that was first detected in Wuhan, China. News about the Coronavirus is changing rapidly. The respiratory infection, which is closely related to SARS and MERS, has been spreading across China, and cases have been diagnosed in several other countries, including the United States. In the U.S., the CDC is reporting five confirmed cases from these states: Washington, Illinois, California and Arizona. In all cases so far, those patients had recently traveled to Wuhan, China. On January 27, 2020, the CDC issued a level three travel health notice, urging travelers to avoid non-essential travel to China.

Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for illness, please note that the Coronavirus outbreak event could be considered foreseeable under any plans purchased on or after January 29, 2020.


Contact Us

Our customers are important to us and we want you to be happy with the service we provide. In order to get your total satisfaction, we are here to speak with you across different time zones and in multiple languages.

APRIL Travel Protection

11900 Biscayne Blvd – Suite 600
Miami, FL 33181
Office: 866-253-4174 (available Weekdays from 9am to 8pm ET; Sat. & Sun. from 9am to 5pm ET)
Email: service@apriltravelprotection.com
Skype: april_us (available M to F from 9am to 5pm EST)

Need Immediate Emergency Travel Assistance?

Calls within the USA:

Toll-Free:  1-866-245-0380

Calls from Outside the USA:

Toll-Free:  1-305-455-0307